Tracking your purchase

Stay updated on your order from purchase to delivery.

Finding your order

1. Go to "Order Management" in the sidebar (or "My Purchases" in settings)
2. Find your order in the "Purchases" tab
3. Click on the order to see details

Order statuses

• Pending: Payment confirmed, waiting for seller to ship
• Shipped: Seller has dispatched the item
• In transit: Item is on its way to you
• Delivered: Item has been delivered
• Completed: You've confirmed receipt

Tracking information

• Once shipped, the seller will add tracking details
• Click the tracking number to follow your package
• You'll receive notifications at key milestones

What if tracking doesn't update?

• Tracking can take 24–48 hours to activate
• Some couriers update less frequently
• If stuck for more than 5 days, contact the seller
• You can report the issue if needed

Delivery issues

If your item shows as delivered but you haven't received it:

1. Check around your property and with neighbours
2. Contact the courier with your tracking number
3. Message the seller for assistance
4. Report a problem if the issue isn't resolved