Returns
Return policy.
We want you to shop with confidence on Yellow Jersey. Here is how returns work for marketplace orders across Australia.
20-day change-of-mind returns
Returns are allowed within 20 days of delivery for items that are unopened and free from defects. The item must be in its original, resalable condition with all tags, accessories and packaging included.
If an item arrives faulty, damaged or not as described, you are covered by our buyer protection, whether or not the packaging has been opened.
Eligible for return
- Item is unopened and in its original packaging
- Item shows no signs of use, wear or damage
- Return is requested within 20 days of delivery
- Proof of purchase from Yellow Jersey is provided
Not eligible for return
- Items that have been opened, assembled or used
- Custom or made-to-order products
- Items marked as final sale
- Damage caused after delivery
How to start a return.
Contact us
Email tom@yellowjersey.store with your order number and reason for return. We'll confirm eligibility and send return instructions.
Send it back
Pack the item securely in its original packaging where possible. You are responsible for return shipping unless the item is faulty or not as described.
Receive your refund
Once we inspect the return and confirm it meets our policy, your refund is processed to your original payment method within 5–10 business days.
Buyer protection
Every Yellow Jersey order includes buyer protection, for a fee of 0.5% of the item subtotal that is shown in your bag before you pay. If your item never arrives, is damaged in transit, or is not as described in the listing, contact us and we will help resolve the issue, including a full refund where appropriate.
Your payment is held until you confirm your order arrived, or for up to 7 days after you pay. After 7 days it is released to the seller, so contact us before then if something is wrong.
Questions?
Email tom@yellowjersey.store with your order number and we will get back to you as soon as we can. You can also visit our help centre.