Buyer Protection claims explained

Your purchases on Yellow Jersey are protected.

What's protected

• Non-delivery: Item never arrives
• Significant differences: Item majorly differs from listing
• Damage: Item damaged during shipping
• Wrong item: Completely different item received

Protection period

• Your payment is held for up to 7 days from the day you pay, not from delivery
• It's released to the seller when you confirm it arrived, or automatically after those 7 days
• Get help within this window, while your payment is still held

Getting help

1. Go to your order
2. Open the "More actions" menu (the three dots) and choose "Get help with this order"
3. Email support from the Help centre with your order number
4. Describe the issue and attach your evidence

Evidence to provide

For not as described:

• Photos showing the difference
• Comparison to listing photos
• Relevant measurements

For damage:

• Photos of the damage
• Photos of packaging
• Any visible impact marks

For non-delivery:

• Screenshots of tracking
• Any courier communications
• Confirmation of address

Claim limits

• Coverage up to the purchase price
• Original shipping included
• Processing fees not included