Seller protection and fair policies

Yellow Jersey is fair to both buyers and sellers.

How sellers are protected

• Tracking proves delivery: Use tracked shipping always
• Evidence matters: Clear listings protect you
• Fair review: Both sides heard in disputes
• Communication records: Messages are saved

Best practices for protection

Accurate listings

• Describe items honestly
• Photograph any flaws
• List all specifications accurately
• Disclose known issues

Proper shipping

• Use tracked services
• Package items securely
• Add tracking to orders promptly
• Insure valuable items

Clear communication

• Respond to buyers promptly
• Keep all communication on platform
• Document any agreements

When sellers win disputes

• Item delivered as tracked
• Item matches listing description
• Buyer's claim unsupported
• Issue outside seller's control

Dispute best practices

• Respond promptly to dispute notifications
• Provide evidence and your perspective
• Be professional and factual
• Propose fair resolutions

Unfair claims

If you believe a claim is unfair:

• Present your evidence clearly
• Show listing matched item sent
• Provide shipping documentation
• Our team reviews objectively