Understanding Buyer Protection

Every purchase on Yellow Jersey is protected by our Buyer Protection programme.

How it works

When you make a purchase:

1. Your payment is held securely in escrow
2. The seller ships your item
3. You receive and inspect the item
4. Once satisfied, funds are released to the seller

What's covered

• Item not received: If your item never arrives
• Not as described: If the item differs significantly from the listing
• Damaged in transit: If the item arrives damaged
• Wrong item: If you receive something different

Protection period

• You have 7 days from delivery to report any issues
• During this time, your payment remains protected
• After 7 days (or if you confirm receipt), funds are released

Filing a claim

1. Go to "My Purchases"
2. Find the order in question
3. Click "Report a Problem"
4. Describe the issue and provide photos if applicable
5. Our team will review and respond within 24–48 hours

What's not covered

• Change of mind (you no longer want the item)
• Minor variations that were disclosed in the listing
• Damage caused after delivery
• Issues reported after the protection period