Return shipping

Sometimes items need to be returned as part of dispute resolution.

When returns are required

• Item not as described (you keep the item otherwise)
• Wrong item sent
• Seller agrees to accept return
• Support team requests return for verification

Return process

1. Wait for return instructions from support
2. Seller or Yellow Jersey provides return details
3. Package the item safely
4. Ship using the method specified
5. Add tracking and share with us

Return shipping costs

Seller's fault

• Seller typically pays for return shipping
• They may send a prepaid label
• Or reimburse your shipping costs

Buyer's choice (change of mind)

• Unopened items can be returned within 20 days of delivery under our return policy
• You pay the return shipping

Packaging for returns

• Use original packaging if possible
• Pack securely to prevent damage
• Include all original accessories
• Document condition with photos before shipping

Important notes

• Don't return until instructed
• Use tracked shipping
• Keep shipping receipt
• Refund processes after item received