When funds are held

Understanding how Yellow Jersey protects purchases.

Why funds are held

• Gives buyers time to check their order
• Gives buyers time to raise a problem before the seller is paid
• Enables dispute resolution
• Creates trust in the marketplace

How it works

1. Buyer makes payment
2. Yellow Jersey holds the money
3. Seller ships item
4. Buyer confirms it arrived
5. Funds released to seller

Hold duration

Standard release

• When the buyer confirms it arrived, or
• 7 days after payment (auto-release), even if the order hasn't arrived

Extended hold

• If there's an open claim on the order, or the payment is disputed with the card issuer
• Funds stay held until it's resolved

For buyers

• Your payment is held while you wait for your order
• Get help from your order if something's wrong
• Released when you confirm it arrived, or 7 days after you paid

For sellers

• Paid when the buyer confirms it arrived, or 7 days after they paid
• Clear timeline for payment
• If a buyer is refunded after you're paid, your share of the refund is taken back

Dispute impact

• Funds remain held during open claims and card disputes
• Released based on resolution
• Either to seller or refunded to buyer