Updating tracking information

How sellers add tracking to orders.

Providing tracking keeps buyers informed and protects both parties.

How to add tracking

  1. Go to Your account > Sales
  2. Find the order you've shipped
  3. Click the order to open details
  4. Click "Mark as shipped", or "Add tracking number" if it's already marked as shipped
  5. Enter the tracking number
  6. Click "Mark as shipped" or "Save" to confirm

Tracking numbers

  • There's no courier to choose: you type in the tracking number
  • Australia Post tracking numbers link to Australia Post's tracking page

Best practices

  • Add tracking as soon as you ship
  • Double-check the tracking number
  • The buyer receives notification automatically
  • Keep your shipping receipt as backup

Common issues

Wrong tracking number?

  • Edit the order to update it
  • Notify the buyer of the change

Tracking not found?

  • Wait 24–48 hours for activation
  • Verify the number is correct
  • Check with the courier

Why tracking matters

  • Protects you in disputes
  • Keeps buyers happy
  • Reduces support requests

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